FAQs | Bodypoint


Order Process

What is your return/exchange policy?

Product Selection & Use

  • Which hip belt size/type should I order?
  • What is the difference between a front pull and a rear pull and why would I use one over the other?
  • What is a Flat-Mount™/Cinch-Mount™?
  • What is a FrameSaver™ Clamp?
  • Do you have strap guides for your shoulder harnesses?
  • Can I use a Bodypoint shoulder harness on a sling back chair?
  • What size of Calf Panel or Calf Strap do I order if I only know the width of the wheelchair?

      Can I order Bodypoint products without setting up an account? Even if I use a credit card?

      Bodypoint sells to dealers only, and requires an account to place orders. In order to create an account we require a re-sale certificate or tax-exempt certificate. We are happy to have you use a credit card for payment once your account is set up, or we can consider net 30 credit terms if you complete a credit application.

      If you are not a dealer or are not interested in setting up an account, see our How to Buy page for more options, including a list of our online retail partners. In order to purchase Bodypoint products outside the USA please refer to the list of our international distributors.

      How long does it take to get an account set up after I submit the paperwork? How soon can I place an order or obtain a quote?

      We typically create customer accounts within one business day of your application. We will contact you  with your account number as soon as we have created your account. Once you have your account number you can place orders or request quotes from us.

      What is the difference between front-pull and rear-pull?

      These terms relate to tightening the top straps on our shoulder harness and Stayflex products. Front-pull (pulling the adjustment straps forward) would be useful if the user can adjust the top straps herself, or if a caregiver wanted to maintain eye contact with the user while the adjustment was being made. Rear-pull (pulling the adjustment straps backward) separates the attachment point from the user and is ideal for thicker backrests and some children.

      What is a Flat-Mount™/Cinch-Mount™?

      Flat-Mount™ and Cinch-Mount™ are types of end-fitting hardware that attach products to wheelchairs. Flat-Mount™ end fittings are triangular pieces of heat-treated nickel-plated steel that have a slot through which to weave the webbing and then you use the provided steel slide to adjust the webbing tension. Cinch-Mount™ end fittings function like cam buckles, in which you open the cover then feed the webbing through and then close the cover to lock the webbing in place, a more secure means of grasping the webbing.

      Can I use a Bodypoint shoulder harness on a sling back chair?

      No, Bodypoint shoulder harnesses with top straps need a rigid or hard backrest for attachment since they have to be screwed into the backrest. However, our upper body support options for sling back chairs include our Monoflex, Chest Belt and Universal Elastic Strap.

      What is your return/exchange policy?

      Customers must contact Bodypoint within 30 days of the purchase date for a required return authorization. All returns are subject to a 15% processing fee. We do not offer exchanges, but issue a credit against your next purchase. View our full product warranty policy.

      What is a FrameSaver™ Clamp?

      A FrameSaver™ clamp is a nylon clamp that fits around the tubing on a seat rail and creates a mounting point without having to drill into the seat rail.

      How do I choose the correct size?

      Sizing details, including measuring instructions for postural supports, are included in our Bodypoint Product Guide. If you would like to receive a hard copy of our Product Guide click here. Sizing information is also available on the Sizing tab on each website product page.